REFUND POLICY

RETURN POLICY

Last updated December 19, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within forty five (45) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at customercare@impelpro.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
ImpelPro
Attn: Returns
RMA #
11189 Acaso Way|
SAN DIEGO, CA 92126
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:
* Products damaged by misuse, abuse, improper care or negligence.
* Products lost or damaged due to flood or natural disaster.
* Products returned for personal reasons unrelated to product performance or satisfaction
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
* If you have any issues with ImpelPro Impeller Puller, please pick up the phone and call us. We would love to help you through your challenging impeller removal.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:

(619)935-7555
customercare@impelpro.com