FAQ
Warranty and Satisfaction Guarantee
What warranty does ImpelPro offer?
ImpelPro Impeller Puller tools come with a 7-year limited warranty. See full warranty here: ( /pages/impelpro-warranty)
What if I’m not satisfied with my purchase?
ImpelPro 100% Satisfaction Guarantee
We stand behind the quality and performance of our ImpelPro Impeller Puller with our 100% Satisfaction Guarantee. We’re confident that our tool will deliver on its promise to make impeller removal smooth, easy, and stress-free.
Here’s our guarantee to you:
If you’re not completely satisfied with your ImpelPro Impeller Puller for any reason, simply return it within 45 days of purchase for a full refund or replacement.
Why we guarantee it:
The ImpelPro Impeller Puller is engineered to work with precision, durability, and reliability. It’s 100% guaranteed to pull, ensuring your impeller comes out effortlessly every time.
We take pride in creating tools that empower boaters to tackle maintenance with confidence. If it doesn’t meet your expectations, we’ll make it right.
How to claim your guarantee:
Contact our support team within 45 days of your purchase with proof of purchase and details of your experience. We’ll guide you through the simple return or replacement process.
Your satisfaction is our priority, and we’re here to ensure you’re happy with every pull.
Ordering and Shipping
How can I purchase an ImpelPro tool?
You can purchase directly from our Shopify store, as well as through select retail partners and Amazon.
What is your shipping policy?
We offer fast and reliable shipping across the U.S and internationally. Orders are typically processed within 1-2 business days. Shipping options and delivery times will be shown at checkout.
Do you ship internationally?
Yes! Shipping options and delivery times will be shown at checkout.
Using the ImpelPro Tool
How do I use the ImpelPro impeller puller?
Using the ImpelPro tool is straightforward.
Instructions on how to use:
1. Lube the threads of the puller with any lubricant.
2. Remove screws, end cover, and gasket from the pump body.
3. Extract the impeller from the pump body using the ImpelPro impeller removal tool.
Do you provide training or tutorials?
Yes! We offer step-by-step video tutorials and downloadable guides to help you get the most out of your tool. Access these resources via the QR code included in your package or visit our website.
Returns and Customer Support
How do I contact customer service?
You can reach us via email or phone. We’re here to help!
1(619)935-7555
Tollfree 1(888)746-7049
What is your return policy?
Return Policy can be viewed here: (insert link)
Product Information
What is the ImpelPro Impeller Puller?
The ImpelPro Impeller Puller is a specialized tool designed to easily and efficiently remove flexible vane/rubber impellers from water pumps. It's the essential tool every boat owner needs for stress-free maintenance.
What sizes of impellers does ImpelPro work with?
The ImpelPro tool comes in two sizes:
- Standard Puller: For impellers measuring 1 9/16" to 2 9/16".
Large Puller: For impellers measuring 2 9/16" to 4 5/8".
What materials are used in the ImpelPro tools?
Our tools are crafted from high-quality, marine-grade materials to ensure durability and longevity:
- American-Made Aluminum Alloy (356-T6): This aluminum alloy meets all ASTM specifications and offers excellent strength and corrosion resistance. It has a Brinell hardness of about 90, making it both robust and reliable.
316L Stainless Steel: This superior marine-grade steel is sourced from a trusted supplier in China and rigorously tested and inspected in the United States to ensure the highest quality and performance in saltwater environments.
Trade Shows and Events
Will ImpelPro be at any upcoming trade shows?
Yes! We’re excited to debut at the Seattle Boat Show and the International Workboat Show, and Fort Lauderdale International Boat Show. Stop by our booth to see the tool in action and learn more.
What is different about ImpelPro Impeller Puller vs other impeller removal tools?
ImpelPro’s compact, recessed-head design is built for these spaces. ImpelPro is crafted from 316L stainless steel and cast aluminum—materials chosen for their strength and corrosion resistance. ImpelPro works with just one hand. ImpelPro’s multiple teeth pierce into the impeller, giving you the firm hold you need for an easy pull. We provide 100% satisfaction guarantee with a 7-year limited warranty.
The competitors: bulky knobs and awkward handles, competitors’ single-hook design on the arms does not grip, one-year limited warranty with zero guarantee.