Warranty Policy

April 26, 2025

Warranty Policy – 7-Year Limited Warranty

At ImpelPro, we take pride in building a tool that actually works. Every impeller puller we ship is engineered with marine-grade durability and tested for quality. That’s why we back it with a 7-Year Limited Warranty—because we believe in getting you back on the water, not stuck in the shop.

What the Warranty Covers

ImpelPro® warrants this product for the original purchaser only and warrants the product against deficiencies in material and workmanship.This warranty covers defects in:

• Materials (e.g., stainless steel or aluminum components cracking under normal use)

• Workmanship (e.g., welding or manufacturing flaws)

If your tool fails under proper use due to one of the above, we’ll repair it, replace it, or refund you at our discretion.

What Voids the Warranty

This 7-YEAR LIMITED WARRANTY does not cover product failures resulting from excessive wear, misuse, abuse, alteration or when damage or defect has been caused by repair made or attempted by anyone other than ImpelPro®. 

Your warranty will be void if:

• The tool was used with external tools on the thumbscrew, strongback, or arms (e.g., pliers, vice grips, power tools, wrenches)

• The tool was dropped, crushed, or modified

• The tool was used in a way that goes against our instructions or video tutorials

ImpelPro pullers are designed to be hand-tightened at the thumbscrew and turned using a 9/16" wrench or socket at the top nut only.

How to File a Warranty Claim

To start a claim, email us at warranty@impelpro.com and include:

• Your order number

• Description of the issue

• Photos of all sides of the tool

We’ll review your claim within 2 business days and let you know the next steps.

Repair or Replacement Terms

If the issue is covered:

• We will either repair, replace, or refund the tool at our discretion

• We may request the original tool be returned for inspection

• In approved cases, we will cover return shipping and ship the replacement free of charge

Warranty Period

This warranty is valid for 7 years from the date of delivery.
Proof of purchase is required for all claims.

Legal Disclaimers & Your Rights

THIS 7-YEAR LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES.

ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.

IMPELPRO® SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM THE USE OF THIS PRODUCT.

Note: Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages. As a result, the above limitations may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary by state or country.

Contact Information for Warranty Support

For any warranty questions, you can reach us at:

Email: warranty@impelpro.com
Phone: (619) 935-7555 or toll-free (888)749-4046
Business Address:
ImpelPro LLC
11189 Acaso Way
San Diego, CA 92126
United States