✔️ Perfect for Tight Spaces – Designed for compact engine compartments and use with one hand. This puller is ideal for sailboats, generators and boats with limited access to the impeller.

✔️ Effortless Removal – No more prying, yanking, or struggling with makeshift tools. The innovated bearing system and piercing teeth ensures a secure grip.  

✔️ Protects Your Water Pump – Unlike traditional methods that risk damaging the housing or impeller shaft, ImpelPro’s smooth extraction system ensures zero damage to surrounding components.

✔️ Marine-Grade Durability – Made from 316L stainless steel and aluminum alloy, this tool resists corrosion and wear, built to last through every challenge. 

✔️ Saves Time & Money – Skip the costly mechanic visit and handle impeller replacements yourself in just minutes. A must-have for any DIY boater or marine professional.

ImpelPro Payment Policy

At ImpelPro, we aim to make your shopping experience smooth, secure, and straightforward. Below, you'll find details on the payment methods we accept, those we don’t, and how to contact us if you need help checking out.

Accepted Payment Methods

We currently accept the following secure payment options:

• Shop Pay
• Venmo
• Google Pay
• Apple Pay
• PayPal
• On both desktop and mobile
• If you have a PayPal balance, it will be used first before your backup payment method
• Credit & Debit Cards:
• Visa
• Mastercard
• American Express
• Discover
• Diners Club

All payments are processed in USD. Your payment will be charged at the time of checkout.

Payment Methods We Do Not Accept

At this time, we do not accept:

• Cash or checks
• Bank transfers or wire payments
• Money orders
• Cryptocurrency (including Bitcoin)
• Purchase orders or invoicing

Having Trouble at Checkout?

We’re here to help if something’s not working quite right.

Customer Support Contact Info:
📧 Email: customercare@impelpro.com
📞 Phone: +1(619)935-7555 or toll-free 1(888)746-4049
🏢 Mailing Address:
ImpelPro
11189 Acaso Way
San Diego, CA 92126
United States

We reserve the right to update or modify this Payment Policy at any time without prior notice. Please check back periodically for any changes.

April 26, 2025

Return & Refund Policy

Thank you for your purchase! We’re confident you’ll love how your ImpelPro Impeller Puller performs.That's why we back it with our 100% Performance Guarantee.

If your ImpelPro puller does not successfully remove your impeller when used correctly, you may return it to us for a full refund within 45 days of delivery.

We stand firmly behind the quality and performance of the ImpelPro Impeller Puller—because maintenance should be smooth, not stressful.

Please read the following policy to understand how returns, refunds, and exchanges work.

(Please Note: If you have any issues with your ImpelPro Impeller Puller, please pick up the phone and call us. We would love to help you through your challenging impeller removal.)

Proper Use Is Required for All Returns and Refunds

Important: ImpelPro impeller pullers are designed to be operated with:

• Hand-tightening at the thumbscrew (to secure the arms)
• Wrench use on the top nut ONLY (9/16" wrench or socket) to remove the impeller

Do not use tools or mechanical devices on the thumbscrew, strong back or arms—such misuse voids both the 45-Day Guarantee and the 7-Year Limited Warranty.

Before requesting a return or refund, please consult our Quick-Start Guide or instructional video to ensure proper use.

Eligibility for Return

To be eligible for a return or refund, the following conditions must be met:

• The request must be made within 45 days of delivery
• The tool must be in original condition
• Must be returned with original packaging, if available
• Tool must not be damaged, modified, or misused

Non-Returnable Items

• Items damaged by improper use (e.g., using tools on thumbscrew or strong back)
• Tools that have been modified or altered
• Items returned more than 45 days after delivery

How to Start a Return or Refund

Please email us at customercare@impelpro.com with:

• Your order number
• A short explanation of the issue
• Photos showing all sides of the tool
• If the tool didn’t remove the impeller: a video of the tool in use showing the attempt and failure

We'll review your claim and respond within 2 business days with next steps.

Exchange Policy

Exchanges are allowed under the following conditions:

• Requested within 15 days of delivery
• Tool is unused, in original packaging
• Customer covers return shipping and shipping of the replacement

To initiate an exchange, email customercare@impelpro.com with your order number and reason for exchange.

Who Pays Return Shipping?

• If the tool fails to pull the impeller after proper use and a video is submitted, we will provide a prepaid return label.
• All other returns must be shipped back at the customer’s expense.

Return Shipping Timeframe

Once the return label is issued, must ship the return promptly within 10 business days.  

Refund Method

All approved refunds will be issued to the original method of payment.

Refund Timeframe

Once the returned item is received and inspected, your refund will be issued within 5 business days.
Please note that banks and credit card processors may take additional time to reflect the refund on your statement.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect:
• Email customercare@impelpro.com with photos of the issue within 5 days of delivery

We’ll provide a return shipping label and send the correct or replacement item upon receiving the original

Contact Information

For any return, refund, or product questions, you can reach us at:

Email: customercare@impelpro.com
Phone: (619) 935-7555 or toll-free (888)749-4046
Business Address:
ImpelPro LLC
11189 Acaso Way
San Diego, CA 92126
United States

Returns Address

If you're returning an item at your own expense, please send it to:

Returns Department
ImpelPro LLC
11189 Acaso Way
San Diego, CA 92126
United States

Legal Compliance

This policy complies with:

• U.S. Federal Law
• California Civil Code §1723 (customer refund rights)
• Google Merchant Center return policy guidelines

If you are an international customer, we do not currently guarantee international return shipping coverage unless otherwise stated in your order.

Need help? Our crew is standing by. We’re here to make sure your experience is smooth boating. 

Shipping Delivery Policy

Jun 3, 2025

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://shop.impelpro.com/policies/terms-of-service

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

Free Shipping
We offer free economy shipping to US domestic customers within the 48 contiguous United States. Shipping on Non-discounted, full price items qualify for free economy shipping to US domestic customers within the mainland United States.

Shipping Fees
We also offer shipping at the following rates:

Economy: 4-8 Business Days, Free, 48 contiguous United States
Express: 2-3 Business Days, Calculated at checkout, 48 contiguous United States
International: Calculated at checkout

All countries, except the ones listed below.

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Products will be shipped within 1-2 Business Days. Shipment charges will be added at the time of checkout as per your location and weight. For any duty and customs at the destination country, it will be the client’s responsibility.

DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
Iran
Libya
North Korea
Russia
Belarus
Cuba
Tanzania
Syria
Sudan
Democratic Republic of the Congo
Ukraine
Sierra Leone

Free free economy shipping to US domestic customers within the 48 contiguous United States. Free economy shipping is not valid on international orders.

For information about customs process:
Any duties, taxes, or customs fees imposed by the destination country are the responsibility of the customer. ImpelPro ships internationally via Shopify, and while we provide all necessary shipping documentation, customs clearance procedures and associated costs are determined by the destination country’s authorities. Customers should check with their local customs office for more details on potential fees and requirements before placing an order.

For any questions please call us at 1(619)935-7555, toll-free at 1(888)746-4049, or email us at customercare@impelpro.com.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders will only be shipped on business days, which are Monday - Friday. Handling time is 1-2 business days.

To ensure same-day shipping, orders must be placed by 1pm PST.

Shipping is not available to PO Boxes, APO/FPO addresses, or to countries restricted by U.S. trade laws.

WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://shop.impelpro.com/policies/refund-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Phone (Toll free): 1-888-746-4049
Email: customercare@impelpro.com